Question 1

When Will I Receive My Order?

Accepted Answer

You can check the status of your order on your dashboard.

Pending: We haven’t received your payment yet. Certain payment methods are subject to bank processing, and mailed payments are subject to courier delivery. We’ll send an email confirmation once payment is received.

Processing: We’ve received your payment; thank you. Your order will be placed in the queue to ship once the payment has cleared (remember, some payment methods require time to clear).

On Hold: There are a few reasons why your order might be placed on hold.

Complete: We’ve prepared your order for shipment! You should be receiving an email with tracking information shortly, if not already. Please allow 1 business day for tracking information to activate.

Once orders are shipped, we provide a shipping confirmation with tracking information via email. You can also access tracking information on your dashboard. The courier should deliver your package within 1-3 business days.

Question 2

How Are Orders Packed?

Accepted Answer

Our shipping team will carefully pack your items to avoid any movement or noise during transit. In addition, the packaging is tamper-proof, so there is not a worry of tampering before your order reaches you.

Question 3

Can I Cancel My Order?

Accepted Answer

Orders are binding once placed and cannot be cancelled. Before placing your order, please ensure you are committed to the transaction. However, any request for cancellation can be reviewed by our Customer Support Team at CXRelations@AspireSilverCo.com.(CXRelations@AspireSilverCo.com) In the event there is an approval to cancel your order you may be subject to a cancellation fee at the discretion of Aspire Silver Co along with any losses due to change in spot price from time of purchase to time of refund.

Question 4

Can I Edit My Order To Remove Or Substitute Different Items?

Accepted Answer

We are unable to cancel or remove items from your order because we are dealing with a market asset. However, in most cases, we can edit your order and substitute for different items if the number of ounces remains the same. Please ensure you are committed to the purchase before you place your order.

Question 5

Do You Offer Gift Wrapping Or Gift Cards?

Accepted Answer

Upon request we can accommodate some requests for gift wrapping. All requests for special wrapping must be submitted via our contact us page BEFORE placing an order.

We also offer both e-Gift Cards and Physical gift cards on our Gift Cards (https://www.aspiresilverco.com/gift-card)page. E-gift cards can be purchased and sent immediately to any recipient via email. For a physical card, please call, email or chat with us to request a physical card. A small fee of $4 will be added to the requested gift card amount. Please allow 3-5 business days for physical gift cards to be sent. Expedited options are available upon request.

Question 6

Can I Add More Products To An Order I Have Already Placed?

Accepted Answer

Yes, in most instances you can add more products if your order is not yet packed for shipping. Please call us, and we’ll be happy to assist you at (877) 935-6180 or send us a message via our chat or contact us page.

Question 7

What Are Your Shipping & Insurance Costs?

Accepted Answer

All shipments are weight and value based. Orders that are $150+before taxes may qualify for free shipping. Most packages depending upon value are insured with tracking information and signature required upon delivery. Insurance is provided via USPS or UPS prior to shipping. For more information please call, email or chat with us prior to purchasing.

Question 8

Can You Ship To A Different Address Than My Billing Address?

Accepted Answer

We can usually ship to a different address unless you are paying with credit card or PayPal. Aspire Support may make an accomodation depending upon the order and underlying circumstances. Please contact Aspire Support if any clarifications are needed.

Question 9

Can I Ship My Order To Another Country?

Accepted Answer

At this time Aspire Silver Co. is only shipping to the U.S.

Your order will be delivered using priority service with USPS or UPS with insurance based on shipping provider, signature and tracking. Please click here for USPS shipping regulations and restrictions.

USPS Shipping Restrictions (https://www.usps.com/international/shipping-restrictions.htm)

Question 10

Do You Charge Sales Tax?

Accepted Answer

Yes. Aspire Silver Co. charges sales tax when required by the destination state and local jurisdiction. Sales tax is determined by the ship to delivery address, and any applicable tax is calculated automatically at checkout based on current state and local regulations.
Sales tax on silver bullion and coins varies by state. Some states exempt certain investment precious metals based on factors such as metal type, purity, or transaction value, while other states fully tax bullion purchases or apply tax unless a minimum purchase threshold is met. For example, Texas generally exempts qualifying gold and silver bullion and certain coins from sales tax when delivered within the state. California generally taxes bullion and coin purchases unless the order qualifies for the state bulk precious metals exemption, which is commonly a two thousand dollar transaction threshold.

Please note that accessories such as capsules, tubes, and display items are often taxable even in states where bullion itself may be exempt. Tax laws and exemptions are subject to change, and applicability can depend on specific product details and order totals.

This information is provided for general guidance only and should not be considered legal or tax advice. Customers are encouraged to consult their tax professional or state revenue authority for specific guidance related to their purchase.

Question 11

Do You Trade Or Exchange Products?

Accepted Answer

Aspire Silver Co does not offer standard product trades or exchanges. All sales are considered final once an order has been processed. In limited and exceptional circumstances, a trade or exchange may be considered if it is reviewed and expressly approved in advance by an Aspire Silver Co management advisor. Any such approval is granted at the sole discretion of Aspire Silver Co and is not guaranteed.

Question 12

Do You Accept Cash Payments?

Accepted Answer

Due to the nature of our business, we are unable to accept cash payments. However, we do offer many other convenient payment options.

Question 13

Why Won't You Accept My Credit Card?

Accepted Answer

If you’re experiencing issues with your credit card, please give us a call at:
(877) 935-6180 or send an email to Info@AspireSilverCo.com.(mailto:Info@AspireSilverCo.com)  A member of our team will be happy to assist you.

Or, try some troubleshooting:
 • Credit card issues often occur because the card is not set up for 3-D Secure. This is a security step required for all transactions through our website. Set this up by calling the phone number on the back of your card.
 • Sometimes, banks will flag and decline a transaction if they suspect you did not authorize it. Call the phone number on the back of your card to verify the purchase.

In cases where the order was cancelled through the processing system, you will need to place a new order once the card issue is resolved.

Still having trouble with your credit card? Contact an Aspire Silver Co. customer support representative at Support@AspireSilverCo.com.

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Monday-Friday 9am-6pm
Saturday 10am-6pm
(877) 935-6180

FAQ'S

Historic silver price activity may result in processing and shipping delays. We appreciate your patience and understanding.